Do you ever offer any special offers?
Occasionally we do offer exclusive discounts to our Instagram, Facebook and Newsletter. Sign up and Follow us and you will be in on the action too!
My order is a gift which needs to be posted to a friend- can I do this?
Yes, We can deliver the item as gift.
Can I cancel or make changes to my order once it’s placed?
If you want to cancel your order please let us know asap as every print is printed to order. Once the order is cancelled the money will be refunded to your account.
What forms of payment do you accept?
We only accept online payments. We use Stripe and Paypal as payment gateway which accept major debit and credits cards
How much is shipping?
Shipping cost varies according to where you are located in the world.
The standard shipping costs are the following. Get in touch if you would like to use a courier delivery service.
- UK – Free
- Europe £15.00
- ROW £25.00
How long does it take to process and ship my order?
Allow a week to 10 days from your order date for your print to be sent as it will be printed especially for you. Large images are sent with a courier and tracking number and normally arrive within 2 weeks from the time it leaves the UK but at Christmas you should allow up 4 weeks.
What if my order arrived damaged?
Please let us know as soon as possible and will refund you.
Do you accept returns?
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Don’t hang your print in direct sunlight.
- Wash and dry hands before handling print.
- Prints can dent easily when handled, especially larger size prints, so take it directly to the framer.
- Handle your print as little as possible and with care.
- Prints sent in tubes should be taken out and framed as soon as possible.
- Don’t store prints in humid or damp places.
- Use acid-free matt boards and UV glass or plexiglass for long life.
Still have questions? Please contact us anytime.